At Riverbend Leather, we take great pride in the quality of our products. However, leather is natural product, so no two items will look the same. Variations are not faults, but a quality of real full grain leather. Differences in monitor settings, colours and textures may also mean your product may appear different when you view it at home.

Please contact us if you consider your purchase is faulty. We can then discuss an exchange, repair or refund.  Wear and tear is not considered a fault.  We reserve the right to repair or replace items with minor faults at our discretion.

Our returns policy for a change of mind lasts 30 days from date of purchase. We cannot offer a refund or exchange beyond that time frame.  Please be aware of this time frame when posting. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.

We need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

WARRANTY
All our products are covered by up to 12 months warranty (from time of purchase with proof of purchase) for manufacturing faults.
Our warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, misuse or neglect.